Front Office Manager

Fortuna of Cappadocia Autograph Collection

Fortuna of Cappadocia – Autograph Collection by Marriott

Located in the unique atmosphere of Cappadocia and inspired by the philosophy of “Exactly Like Nothing Else,” Fortuna of Cappadocia – Autograph Collection by Marriott is looking for aFront Office Manager to join our team.

GENERAL QUALIFICATIONS

• Bachelor’s degree in Tourism & Hospitality Management, Business Administration, or related fields,
• Preferably experienced in international chain hotels, with a minimum of 5–7 years of experience in front office management,
• Strong knowledge of front office operations, guest relations, reservations, and revenue management,
• Experience in managing reception, concierge, guest services, and night audit operations,
• Proficient in Opera, Micros, MS Office, and hotel management systems,
• Strong leadership, communication, and problem-solving skills,
• Guest-oriented mindset with excellent organizational and multitasking abilities,
• Ability to manage team performance and maintain high service standards,
• Capable of adapting to a dynamic hotel operation and intensive work environment,
• Committed to Marriott International brand standards, guest satisfaction, and sustainability principles,
• Good command of English,
• Male candidates must have completed military service.

JOB DESCRIPTION

• Manage all front office operations in line with Marriott International standards,
• Ensure smooth and efficient guest check-in and check-out processes,
• Monitor guest satisfaction and handle guest feedback and complaints effectively,
• Coordinate front office, reservations, concierge, and guest relations teams,
• Prepare operational reports and analyze front office performance indicators,
• Support revenue management strategies by maximizing room occupancy and guest satisfaction,
• Ensure compliance with hotel policies, procedures, and brand standards,
• Manage scheduling, training, development, and performance evaluation processes of the front office team,
• Maintain effective communication and coordination between departments,
• Provide leadership to enhance operational efficiency and deliver exceptional guest experiences.

GENERAL INFORMATION

Only applications with photos will be taken into consideration.