Customer Service Representative

Future Electronics

The prime responsibility of the role is to ensure that customers’ expectations both internal and external alike are achieved, which involves the confirmation of each stage of the order within the system to ensure all is compliant and accurate. This is a key role within the sales team working with the needs of external customers and meeting the requirements of the internal department and company needs. The ability to be able to communicate concisely and clearly with sales personnel, advising and updating them of changes is essential in this role.

• Order management to include but not limited to:

1. Customer Order Management; changes, cancellations, pull-forwards, expedites, customer specific backlog files, customer Portals, manage shipment requests with logistics and CS team in distribution centre, RMA’s
2. Order processing (in certain regions)
3. Bond Constraint Reports in order to ensure proper quantities are held in bond
4. Mass upload changes
5. Maintain comments in TOPS (open order database)
6. Releasing orders for shipment for Non-EU countries
7. Ensure value added services have been actioned, with DC or Future Plus.
8. Participate in calls with customers (where CS is customer facing)
9. Maintain On Time Delivery responsibilities, updating customers and systems on a regular cycle

• Hold a clear appreciation of Future’s vision and corporate objectives and ensures work activities are aligned accordingly

• Undertake regular communication with line manager and actively prepare for annual and bi-annual appraisals

• Ensures up to date with the latest system changes and all associated business-related changes affecting the organisation

• Raise credit, debit paperwork, and pass to accounts to ensure that it is actioned efficiently

• As and when required, support customer specific programmes and provide co-ordination for certain projects such as but not limited to web queries.

• Additional projects or duties as management at times may require.