Export Sales Support Specialist

Gizli Firma

About the Role

We are looking for an Export Sales Support Specialist to join the international sales team of an Istanbul-based industrial group.

In this role, you will work closely with our overseas customers and internal teams, handling customer enquiries, following up on sales orders and coordinating export shipments.

You will be involved in the day-to-day export business, from the initial customer enquiry through to final delivery.

What You'll Do:

• Handle day-to-day communication with international customers regarding quotations, orders and deliveries.
• Prepare quotations and proforma invoices, process sales orders and follow up on their progress.
• Coordinate with logistics providers, warehouses and internal departments to ensure orders are shipped on schedule.
• Prepare and check export documents, including commercial invoices, packing lists and other shipping documents.
• Keep customers informed about order status, shipment details and delivery schedules.
• Support the international sales team with customer requests, order records and sales reports.
• Follow up on outstanding issues and help resolve order or delivery-related problems.

What We're Looking For

• Preferably 3 years of experience in export sales support, export administration or a similar role.
• Strong written and spoken English, with the confidence to communicate directly with international customers.
• A good understanding of export procedures, shipping documentation and Incoterms.
• Experience working with international B2B customers.
• Good working knowledge of MS Office, particularly Excel. Experience with ERP systems would be an advantage.
• Good organizational skills, attention to detail and the ability to manage several orders at the same time.
• A practical, hands-on approach to problem-solving and the ability to work well with different departments.
• A degree in International Trade, Business Administration or a related field is preferred.

Experience in industrial products, international sales coordination or customer account management would be an advantage.

Interested?

If you have experience in export operations, enjoy working with international customers and are comfortable managing the details of day-to-day sales coordination, we'd like to hear from you.

Please apply with your CV in English.