IT Specialist

GLASSTECH FIRIN REFRAKTER ÇELİK İNŞAAT TURİZM SAN VE TİC A.Ş

Glasstech Refractory, is a leading glass furnace contractor with over 24 years of experience and expertise in 11 countries. We specialize in various types of glass furnaces, including float, container, fiber, soda, and tableware, ranging from 50 to 1200 tons capacity. Our comprehensive services include cold repair, hot repair, glass to glass, turnkey furnace erection, and furnace steel procurement. At Glasstech Refractory, we prioritize safety and quality in all our projects, adhering to EU safety regulations and ensuring efficient execution and timely delivery to our customers.

Role Purpose

To ensure the continuous, secure, and efficient operation of the company’s IT infrastructure; and to actively support the transition from an outsourced IT service model to an in-house IT structure.

Key Responsibilities

Manage and maintain the company’s IT infrastructure (network, servers, hardware, and software)

Provide end-user support and manage helpdesk processes

Ensure system, network, and data security

Manage backup, data recovery, and disaster recovery processes

Coordinate with the current outsourced IT service provider and lead the transition process when required

Track IT assets and manage software licensing

Research and implement new technologies to improve business efficiency

Develop and enforce IT policies and procedures

Qualifications

Bachelor’s degree in Computer Engineering, Information Systems, or a related field

Minimum 3–5 years of experience in IT operations

Strong knowledge of network technologies (LAN/WAN, Firewall, VPN)

Experience with Windows Server, Active Directory, and Microsoft 365

Hands-on experience in hardware, software, and end-user support

Basic knowledge of cybersecurity principles

Strong analytical thinking and problem-solving skills

Good communication skills with a user-oriented mindset

Preferably experienced in transitioning from outsourced to in-house IT structures