Travel Trade & Sales Supervisor

Istanbul Marriott Hotel Şişli

Building Successful Relationships that Generate Sales Opportunities

·         Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.

·         Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

·         Develops relationships within community to strengthen and expand customer base for sales opportunities.

·         Manages and develops relationships with key internal and external stakeholders.

·         Provides accurate, complete and effective turnover to Event Management.

 Managing Sales Activities

·         Participates in sales calls with members of sales team to acquire new business and/or close on business.

·         Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Providing Exceptional Customer Service

·         Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

·         Services our customers in order to grow share of the account.

·         Executes and supports the company’s customer service standards.

·         Provides excellent customer service consistent with the daily service basics of the company.

·         Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels

Learning and Applying Professional Expertise

·         Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

·         Business Acumen - Understands and utilizes business information to manage everyday operations.

·         Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.