CRM Specialist

KARACA ZÜCCACİYE TİCARET VE SAN A.Ş.

CRM Specialist

QUALIFICATIONS           

·        Graduated from relevant departments of universities,

·        At least 2-3 years of experience in the field,

·        Knowledge of MS Office, CRM software programs,

·        Good command of English,

·        Analytical and result oriented,

·        Communication and persuasion skills,

·        High reporting and analysis capability,

JOB DESCRIPTION

·        Prepare and manage omnichannel CRM & Loyalty Campaigns

·        Communicate with internal stakeholders (IT, sales, e-commerce and marketing) regularly to align them on CRM activities and goals

·        Schedule advanced / personalized campaigns using campaign management tools and increase loyalty through CRM activities,

·        Identify new conversion opportunities regarding customer life cycle flows and drive continuously improving customer lifetime value,

·        Design and execute segment-based consumer journeys

·        Build campaign, voucher automation, canvas scenarios for CRM communications,

·        Create, measure, analyze, and report performance metrics regarding automated campaign scenarios,

·        Analyze the results of CRM campaign performance with relevant metrics

·        Ideating new strategies at driving engagement and retention in all channels