Service Delivery Supervisor

KONICA MINOLTA TURKEY İŞ TEKNOLOJİLERİ A.Ş.

Service Delivery Supervisor

The role of a service delivery supervisor is entirely customer-facing. Duties of a service delivery typically involve overseeing a range of functions to facilitate the delivery of superior services to the end-users.

One of the key responsibilities of a service delivery is to make sure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner.

A full-time role, the service delivery supervisor is also expected to identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders. The service delivery jobs, which embrace both administrative and technical roles, are best suited for skilled and hard-working individuals who are passionate about delivering end-to-end customer-driven solutions.

Job Description:

·  Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary

·  Monitoring of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

·  Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery

·  Developing a deep understanding of projects to gain insights into the scope of service delivery

·  Taking accountability for service delivery performance, meeting customer expectations, and driving future demand

·   Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization

·   Providing accurate and regular reports to the management on performance of the service delivery

·   Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

·   Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades

Service Delivery Supervisor Skills:

·        BA or BS degree or equivalent combination of business administration or information systems or project management.

·        Proficiency in leading both physical and virtual teams

·        Operational ability in a diverse, large-scale environment

·        Exceptional customer-facing skills

·        In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery

·        Strong organizational skills

·        Excellent verbal and written communication skills (English/Turkish)