IT Operations Trainee

KPMG Türkiye

KPMG is a global network of professional firms providing Audit, Tax and Advisory services. We operate in 142 countries and have more than 275.000 professionals working in member firms around the world. KPMG is one of the global leaders in Audit, Tax and Advisory services and the chosen business partner for many of the world’s leading organizations.

We are looking for an IT Operations trainee to join our IT Services team.

QUALIFICATIONS

• Strong analytical skills and troubleshooting abilities,
• Excellent interpersonal and communication skills (both written and verbal),
• Strong ability to analyze systems across various IT disciplines,
• Ability to design and deploy sustainable and scalable technology solutions,
• Proficiency in time management, project scheduling, and meeting deadlines,
• Excellent command of written and spoken English.

The position requires extensive experience in:

• Windows 10 installation, support, and troubleshooting,
• Windows Server installation, support, and administration,
• Windows Active Directory administration,
• Office 365 and Exchange Online administration,
• Microsoft Exchange Server 2013/2016 administration,
• Service Desk administration.

RESPONSIBILITIES

• Provide technical support and respond to service tickets,
• Respond to client system outages and coordinate resolution efforts,
• Coordinate on-site visits as needed for system troubleshooting and new system setup,
• Update technical documentation when required,
• Respond to user emails within established timeframes.

AREAS OF FOCUS

• Collaborate with all IT function teams to ensure maximum effectiveness in troubleshooting,
• Ensure standard procedures are followed for troubleshooting and triage of all client technical issues,
• Provide regular status updates to the IT Manager and team members,
• Communicate effectively within the IT organization and with clients, both verbally and in writing.