Int. E Commerce Regional Operation Executive

LC WAIKIKI MAGAZACILIK HIZMETLERI TIC.A.S.

GENERAL QUALIFICATIONS

·        Bachelors degree

·        Min 5 years experienced in customer experience, Cargo operations, returning and logistics processes

·        Excellent comment of English both written & spoken

·        Strong communication skills, customer oriented with commercial poinf of view 

·        Good planner and well organized and able to meet Project deadlines

·        Strong analytical thinker and fast problem solving skills

·        Having good level of MS Office

·        Able to work in a team with interpersonel skills

JOB DESCRIPTION



·        Monitoring and improving the E-Commerce logistics operations to archive financial and customer targets.

·        Monitoring current operational business performance, market, competitors and customer expectations in the operational countries and identifying development opportunities and needs.

·        Standardizing and disseminating the lessons learned about cargo, courier and logistics in the region / countries and requesting actions from the relevant teams.

·        Predicting exit, addressing and reserving according to daily sales, order predictions, sharing and following up with the logistics warehouse.

·        Reviwing the daily and weekly current stock levels on site and coordinating with the logistic teams to define missing/ unproductive stocks,

·        Monitoring and improving the e-commerce customer experience,

·        Performing root cause analysis to reduce customer complaint rates, eliminate chronic problems and improve customer experience, developing solution proposals and following up the corrective/preventive actions taken by the relevant teams,

·        Conducting a SWOT analysis by regularly researching the country teams of the cargo and call center companies in the country and coordinating the process with the relevant departments

·        Monitoring regulary of the customer satisfaction within the scope of the responsible region and and sharing the lessons learned with the other related regions

·        Monitoring e-commerce sales operations and demands, following up the IT developments

·        Monitoring the operation metrics on a daily basis by country and region (sales, cargo, complaint, demand, return performances), detecting systemic errors.

·        Performing installation and integration studies of the e-commerce operations with the relevant teams during new country opennings,

·        Transferring knowledge and experience to team members in line with the area of responsibility and mentoring about technical process.