Be a part of our exciting team to get ahead 1-0 by working in a workplace embracing agility, creativity, innovation, efficiency, and a culture of continuous improvement!
About Logo Software
Turkey's largest local business software brand, Logo Software, offers application software solutions for companies of different scales, from micro enterprises to large corporate enterprises. Logo's ecosystem includes 5,000 people across the country, with more than 1,500 employees and more than 1000 business partners. In addition, Logo became the first publicly traded IT company in Turkey, in 2000.
We achieve significant achievements inland and abroad and create value with passion and agility in cooperation with our customers.
We received the Great Place to Work® Certificate™? together with our teammates who believe Logo Software is a great place to work. We are proud to be listed among the best employers in Turkey's IT and software industry.
Our mission
By underlining the importance of cooperation with the motto of "We believe in the importance of cooperation, we create value with passion and agility”, we enable our employees to reveal their potential through powerful teamwork.
How we take diversity and inclusion?
We aim to create an inclusive corporate culture and believe that our employees will become more productive when their individualities are not restricted.
We champion equality in the workplace and adopt the "equal pay for equal work” policy to fulfill our responsibility to the world and contribute to sustainable development.
Innovation in our nature
While focusing on teamwork and customer needs, we benefit from the software development process (Logo Agile Process Improvement System - LAPIS), a software development process that constantly improves itself, adapts rapidly to innovations, and has a unique design inspired by agile methodologies and lean manufacturing understanding.
We invite you to get 1-0 ahead with Logo if you are:
- Graduated from related undergraduate departments of universities,
- 5 years of experience in customer relations management or human resources relevant departments (Cloud system experience is a plus),
- Good command of MS office programs especially MS Excel and Power Point (SAS, SQL etc.is a plus),
- Good command of written and verbal English and Turkish,
- Good at communication and coordination, team-work, analytical thinking, multitasking,highly motivated and result and detail-oriented,
- Prone to agile working principles
What we expect from the Senior Account Management Specialist;
- Taking the necessary actions to enable customers to use the cloud product solution effectively and with all its functions,
- Ensuring that all internal processes that touch the customer are controlled from a customer experience perspective,
- Prioritizing customer satisfaction, realizing and monitoring KPIs determined accordingly,
- Ensuring coordination with relevant teams within the company for all issues related to customers and business partners, and following up the process,
- Ensuring the creation of written and visual materials and communication channels that the customer will need in the use of the products, to coordinate and follow up,
- Taking action to increase the service quality between the customer and the business partner, if any, and ensuring customer satisfaction,
- Creating and updating service standards in all channels
If you think this position is right for you, click on the ad and apply!What we offer?
Flexible working hours to help you ensure a work and life balance
Career opportunities to acquire new professional skills
Learning and development resources to support your professional and career development
The employee support program for you and your family for work and personal life challenges
Employee fringe benefits that we are enriching day by day
The wellbeing program prepared for the wellbeing of our employees
Birthday leave to take a day off within the month you were born
