Customer Experience Workflow Agent

Maersk Line

We are looking for a driven individual to join our vibrant Maersk Customer Experience Team. It's a great opportunity to gain international experience with a variety of tasks that do not allow for routine, while still leave room for personal development.

You will report directly to Maersk Ecom & WFS Team Leader and be based in our Istanbul office.

As an international organization and an Industry Leader, we offer global opportunities for growth and development.

If you have excellent communication skills in both Turkish and English, as well as service quality focus, positive approach and an open mind - we are looking for you!

We Offer

• A unique opportunity to be a part of one of the biggest company within international shipping & logistics.
• Ability to manage one's own agenda and enjoy a lot of independence in handling one's tasks.
• Being part of a truly international environment.
• Great office atmosphere with a driven and fun team supporting you.

Key Responsibilities

• Take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for Import areas.
• Act as a primary point of contact for customers, be the customer advocate internally inMaersk .
• Be fully responsible for customer satisfaction, own and manage all customer facing activities.
• Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership.
• Work actively with other departments and Maersk offices in other regions.
• Monitor agreed service levels, and identify root cause when targets are not met, advise management of potential service failures and / or trends.

Who we are looking for

• Strong customer understanding and willingness to deliver quality service.
• Focus on improvement and optimization.
• Efficient, decisive, result orientated.
• Excellent command of written and spoken English and Turkish
• Excellent interpersonal and communication skills.
• Energetic, self-motivated and dedicated team player, who can still do a number of tasks on own initiative, without direct supervision.
• Flexibility, ability to embrace change.