Assistant Outlet Manager

Mandarin Oriental Bosphorus İstanbul

The Hotel 

Mandarin Oriental Bosphorus, Istanbul has become Mandarin Oriental Hotel Group's second hotel in Turkey. The hotel is located on the European side of Istanbul, in the luxurious residential district of Kuruçeşme, right next to the unique Bosphorus.

Redefining luxury with its sophisticated design and architecture inspired by Istanbul's uniquely beautiful mansions and palaces, our hotel is located on the shores of the Bosphorus with two outdoor pools in the city center with lush and generous gardens, 100 spacious rooms and suites with large living spaces, rich Sunday brunches with Turkish and international cuisine, Novikov Restaurant, the international representative of modern Asian and Italian cuisines; Olea & Bar, offering the most exclusive flavors of Italian cuisine and Bosphorus Lounge, home to delicious snacks and tea-time rituals. The Spa at Mandarin Oriental Bosphorus, Istanbul is the city's most comprehensive health, beauty, and wellness center with 3,500 square meters of The Spa at Mandarin Oriental Bosphorus, Istanbul.

Duties and Responsibilities

• To ensure that the Outlet team have good knowledge of food and beverage and take responsibility for the delivery of this knowledge to the guest
• To ensure that tables are arranged and set up accordingly
• To ensure that service stations are correctly arranged and set-up
• To ensure that all colleagues are familiar with correct billing procedures
• To maintain all equipment in good condition and ensure staff are trained to handle all of it.
• To organize and attend daily line-up meetings for colleagues, manage the meetings in the absence of Outlet Manager
• To ensure small groups of VIP guests are catered for according to MO standards.
• To ensure correct quality and presentation of all dishes and drinks is being communicated to staff.
• To ensure that the outlet operates efficiently and profitably while maintaining standards in terms of food, service, health & safety and reputation
• To communicate outlet performance to Outlet Manager and senior management.
• To support the company’s philosophy and company culture using Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement
• To support the company’s philosophy and company culture using Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement
• To ensure food and beverages are presented to guests according to MO standards
• To ensure guests’ satisfaction is met by every team member
• To ensure colleagues know how to handle special requests and VIPs
• To deal with guest complaints according to MO standards and communicate to the Outlet Manager where appropriate
• To ensure guests’ preferences are remembered by staff and delivered on.
• To ensure all relevant colleagues are trained to make reservations.
• To ensure greeting, seating and taking orders by staff are all done to MO standards.
• To create and execute plans for department sales, profit and staff development.
• To ensure all colleagues seek to reduce loss and maximize profitability wherever possible
• To be aware of the outlet up-selling strategy and communicate with all relevant colleagues.
• To develop strategies to ensure colleagues are correctly managed and problems can be remedied.
• To carry out any other duties that may be reasonably requested by the Department Head.