International Patient Relations Specialist

Manpower

We are looking for an "Patient Relations Specialist" for our leading client operating in medical sector.

JOB DESCRIPTION

• Attendant medical appointments with patients during consultation, procedure, discharge, check up and provide translation where necessary.
• Maintain regular dialogue with patients prior to arrival, while they are in Turkey and after they go back to their home countries.
• Follow up treated patients, check up on their recovery by obtaining information at regular intervals and advise best course of action for excellent surgical results.
• Respond to after care inquiries, arrange revision surgeries or resolve complaints according to company policy.
• Contribute to the patient loyalty program by constructing a portfolio of satisfied treated patients, retaining relationships and winning their referrals. 

QUALIFICATIONS

• University Bachelors degree,
• English fluency, both written and spoken.
• Minimum 1-3 years related role in health tourism.
• Good knowledge of relevant computer programs,
• Good Interpersonal skills: superior listening, verbal, and written communication,
• Excellent data entry and typing skills,
• Comfortable using CRM, good planning, and task assignment skills,