HR Audit& Contract Management

Mayen Telekomünikasyon Hizmetleri A.Ş.

Mayen was founded in 2004 with the idea of creating innovative and smart solutions for businesses. As Turkey’s leading customer relationship management company, we aspire to be the number one choice in our field by providing the highest customer satisfaction. Mayen is the meeting point of great ideas and smart solutions, a combination that creates an excellent customer experience.

Mayen provides outsourcing services in areas such as customer services, customer experience & business insights, robotic process automation (RPA), digital training and development systems, social media monitoring & engagement, online people analytics, customer journey mapping, VoC, human resources services, payroll services, accounting, and testing services. The sectors we currently serve are retail, e-commerce, banking and finance, telecommunications, airline and travel, high tech and IT, media and entertainment, and energy and utility.

With more than 3500 teammates in 12 different locations in Turkey and working-from-home model, we offer services to leading brands both across Turkey and worldwide in 12 different languages, including German, Dutch, Turkish, English, Arabic, Italian, Spanish, Greek,Hebrew, French, Russian, and Bulgarian.

General Qualifications

• Graduated from bachelor degree in related departments of universities
• 1-3 years of experience in Contract & HR Audit
• Excellent command of written and spoken English
• Good team player with strong problem solving skills
• Strong communication and good desicion making skills

Job Description

• Auditing and managing contract processes within the company
• Structuring, implementing and following up HR audit processes
• Establishment of an internal control mechanism based on legal regulations and procedures
• Conducting audits with specified periods and following up the actions that need to be taken
• Determination of KPIs based on the liabilities arising from the corporate customer agreement, establishment and supervision of control and follow-up mechanism
• Conduncting pre-analytical review and highlight risk areas for audit reports