İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Specialist
Department
Customer Services / Call Cen...
Customer Services / Call...
Application Count
50 application
Job Type
Full-Time
Position Level
Specialist
Application Count
50 application
Department
Customer Services / Call Cente...
QUALIFICATIONS AND JOB DESCRIPTION
Arvato CRM Turkey, is a service provider leader in value-added Customer Relationship Management services exceeding over 3,000 employees located in 8 locations. We design and implement innovative solutions for clients all over the world. Among these services; customer services, digital call center solutions, analytical solutions, artificial intelligence (AI) and Robotic Process Automation (RPA) solutions are available through all communication channels for CRM. In 2018, Arvato CRM Turkey has been accredited as a R&D Center. It focuses on RPA and data analytics in developing innovative solutions. We serve the largest e-commerce giants of the world, the largest telecommunications brands, Turkey's largest banking and insurance companies, public sector and energy sector leaders.
Expected are:
- Minimum 1 year of experience in Call Center industry (preferably having worked as a Team Leader or Supervisor)
- At least Associate Degree
- Advanced level of written and verbal Hebrew, Arabic and English
- Very good knowlege of MS Office tools (excel is a must)
- Effective communication skills
- Being a good team player with a cooperative approach
- Result oriented and initiative taking approach
- Strong stress management skills with a resilient approach
- Strong problem solving skills with a proactive approach
- Military service should be completed for the male candidates
Responsibilities are:
- Ensuring that the team work efficiently in compliance with processes and in line with the project and company objectives
- Ensuring motivation
- Encouraging the team to attain the objectives determined and varying on the basis of projects
- Tracking of KPI's
- Tracking the interval-based short time forecast with predefined periods, announcement in common areas whether the objective is reached or not together with reasons
- Turnover tracking
- Tracking of the reports
- Holding feedback discussions
- Following discipline-related processes
- Responding to calls when necessary
- Up-to-date tracking of changes to the operation
- Ensuring business coordination
- Determination of training needed by the team
- Ensuring customer satisfaction
Preferred Candidate
Takım Lideri pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Takım Lideri Takım Lideri Maaşları Takım Lideri Nasıl Olunur? Takım Lideri Nedir? Takım Lideri İş İlanlarıHakkımızda
We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of P
Şirket Sayfasına GitŞirketin Aydınlatma Metni
Detaylı BilgiTakım Lideri pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Takım Lideri Takım Lideri Maaşları Takım Lideri Nasıl Olunur? Takım Lideri Nedir? Takım Lideri İş İlanları