Assistant Boutique Manager

Nestlé Türkiye Gıda Sanayi A.Ş

We are currently looking for an Assistant Boutique Manager to join our Nespresso team.

In this role, you will support the Boutique Manager in delivering the Nespresso "Sales through Service" philosophy, driving an exceptional customer experience, developing and inspiring the boutique team, and ensuring the successful execution of boutique operations. You will contribute to member acquisition, customer loyalty, and business performance while fostering a premium coffee experience that reflects the Nespresso brand.

Main Responsibilities

• Support the Boutique Manager in the coaching, development, and engagement of Coffee Specialists.
• Inspire the team by translating the Nespresso strategy into daily boutique operations and activities.
• Support the Boutique Manager in building a knowledgeable, customer-centric, and high-performing team.
• Contribute to maintaining a safe, healthy, and positive working environment.
• Ensure compliance with company policies, procedures, and health, safety, environmental, and risk management requirements.
• Maximize the Nespresso brand experience, direct customer relationships, and boutique performance within the assigned segment.
• Support the achievement of business objectives by aligning commercial targets and KPIs with Operational Master Plan (OMP) priorities and development plans.
• Deliver the highest level of coffee expertise and customer experience within the boutique.
• Collaborate with the Marketing Team to execute and support visual merchandising initiatives and boutique activation projects.
• Support the Boutique Manager in analyzing Mystery Shopper and Customer Feedback results and developing improvement action plans.
• Promote and implement the "Sales through Service" philosophy while coaching Coffee Specialists to consistently deliver it.
• Lead and guide the team in acquiring and managing customer data in compliance with local data privacy regulations.
• Contribute to accurate sales forecasting through weekly and monthly reporting and performance analyses.
• Ensure optimal utilization of boutique resources and effective cost control across key operational areas such as demonstrations, tastings, and staffing.
• Support the achievement of boutique sales and performance targets.
• Ensure boutique operations are conducted in accordance with Nespresso global standards and guidelines.
• Maintain compliance with all corporate, legal, and operational requirements.
• Drive customer acquisition, loyalty, and sales growth by leveraging the Nespresso customer engagement model.
• Build strong partnerships with cross-functional teams, including Commercial, Marketing, E-commerce, and Out-of-Home channels.
• Support the implementation of boutique and regional strategies through local customer insights and market feedback.
• Develop strong relationships with surrounding retailers and local stakeholders to maximize the boutique's visibility and business impact within the community.

Qualifications

• Higher education degree or equivalent professional qualification.
• Minimum 3 years of experience in retail management and team leadership.
• Experience in direct customer sales of premium products and services.
• Strong people management, coaching, and team development skills.
• Passion for delivering exceptional customer experiences and premium service.
• Strong commercial mindset with analytical and problem-solving capabilities.
• Excellent communication and stakeholder management skills.
• Passion for coffee and the Nespresso brand.