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Job Type

Full-Time

Position Level

Specialist

Department

Customer Service

Customer Service

Application Count

54 application

Job Type

Full-Time

Position Level

Specialist

Application Count

54 application

Department

Customer Service

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QUALIFICATIONS AND JOB DESCRIPTION

CUSTOMER SERVICE REPRESENTATIVE 

  • Bachelor’s Degree in Engineering, preferably Mechanical or Industrial Engineering
  • Minimum 2 years of customer service experience preferably in a similar role
  • Fluency in both written and spoken English with experience in an international organization, with effective written and oral communication skills to senior management level, customers and internal departments. English is the language used throughout the global NSK organization
  • Commercial acumen – including pricing strategy, warranty, customer vendor rating and experience in handling sales budgets, planning, forecasting and reporting results
  • Effective and logical decision making and problem solving, with the organization skills and ability to work in a demanding environment
  • Good knowledge of MS Office Applications, Lotus Notes & Windows
  • Ability to work in a team, result orientated with strong planning, problem solving and analytical skills.
  • Should have effective communication and organization skills and ability to work in a demanding environment. Enthusiastic, self-motivated and willing to learn, with high ethical standards & integrity
  • No travel restrictions, hold a driver license, active driver
  • No military obligation for male candidates


Company Info:

NSK Ltd. was established in 1916 to take over the business of Nippon Seiko Limited Partnership Company which had been founded in 1914. It commenced business in Osaki-machi, Ebara-gun, Tokyo (now Osaki, Shinagawa-ku, Tokyo) as Japan’s first manufacturer of bearings.

In 1963, NSK’s first European subsidiary, Düsseldorf, Germany, was opened and in 1976, the first European production facility in Peterlee, England. Today, NSK Europe supports pan-European sales with production locations in England, Poland and Germany, logistics centres in the Netherlands, Germany and England and technology centres in Germany, England and Poland. In 1990, NSK purchased the UPI Group including the renowned European bearing manufacturer RHP, with its factory in Newark (UK).

Additionally, NSK has developed a comprehensive network of authorised sales distributors. NSK Europe is divided into application-based business divisions: Industry rolling bearing technologies & linear and precision technology (EIBU) as well as bearing modules and steering systems for the automotive industry (EABU & ESBU). 

 NSK products and solutions are everywhere where something is moving – even deployed under the hardest of conditions. Our high precision roller bearings and ball bearings are spinning away in wind turbines and machine tools, our linear systems are hard at work in production lines, while our automotive products are to be found in vehicles from just about every major auto manufacturer.

Sales: approx. 792 mil. Euro in Europe as per March 2021
Employees: 4350 in Europe

JOB DESCRIPTION

Reporting to the Customer Service Team Leader; 

  • In the concept of “Internal Sales”, responsible of designated number of customer accounts, advise on pricing, availability, delivery, problem solving based on strategy and pricing rules provided by Sales Managers. Provide basic guidance on features and benefits and offer alternatives if required for the selected customer accounts.
  • Enter orders, forecasts and schedule shipments to ensure that customer deliveries are made to customer expectations. Closely monitor and proactively manage customer order-books to identify changes in requirements and demand and advise management of any changes and opportunities.
  • Order follow-up with supply department and factory as necessary to ensure timely delivery to customer. Arrange shipment of goods to customer, co-ordinate between shipping department and customer (and freight forwarder) as necessary to ensure timely delivery. Monitor customer payments and deal with customer returns/credits as required.
  • Co-ordinate actions needed to solve customer Quality, Cost & Delivery problems to maintain business relationships. Additionally, liaise with internal departments and/or offices within the global group regularly and with customers and outside institutions as required.
  • Comply with NSK policy and procedures to ensure effective / efficient administration, which results in lower SGA costs. Follow internal procedures efficiently, accurately and contribute as part of a team to the development and improvement of business processes.
  • Learn product and systems to meet customer needs in particular to process orders, forecasts and schedules. Liaise with field sales, supply and logistics teams as appropriate.
  • Be part of the customer service team and perform other duties as deemed necessary by management.


CANDIDATES PRIVACY NOTICE

You can reach NSK European GDPR in accordance with KVKK Law No.6698 from NSK Turkey website.

Preferred Candidate

More than 2 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)
Completed, Exempt
English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)
Class B

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Hakkımızda

Established over 100 years ago, NSK (Nippon Seiko Kabushiki Kaisha) is a Japanese-listed company that has evolved from a regional ball bearing supplier to a roller bearing specialist and automotive supplier with a global market presence. Today, NSK employs more than 31,400 employees in 30 countries. As per March 2019, NSK achieved sales of 991,4 billion Yen. This result has been driven by ever-increasing investment in research & development, enabling the company to continuously improve the quality of its products and services. This investment supports NSK’s objective of “No. 1 in Total Quality”. In addition to a complete rolling bearing portfolio, NSK develops and manufactures precision components and mechatronic products, as well as systems and components for the automotive industry, including wheel bearing units and electric power-steering systems. In 1963, NSK’s first European subsidiary, Düsseldorf, Germany, was opened and in 1976, the first European production facility in Peterlee, England. Today, NSK Europe supports pan-European sales with production locations in England, Poland and Germany, logistics centres in the Netherlands, Germany and England and technology centres in Germany, England and Poland. In 1990, NSK purchased the UPI Group including the renowned European bearing manufacturer RHP, with its factory in Newark (UK). Additionally, NSK has developed a comprehensive network of authorised sales distributors. NSK Europe is divided into application-based business divisions: Industry rolling bearing technologies & linear and precision technology (EIBU) as well as bearing modules and steering systems for the automotive industry (EABU & ESBU). In this organisation, NSK Europe's 4,260 employees achieved a turnover of over 1,045 million Euros as per March 2019.

Established over 100 years ago, NSK (Nippon Seiko Kabushiki Kaisha) is a Japanese-listed company that has evolved from a regional ball bearing supplier to a roller bearing specialist and automotive supplier with a global market presence. Today, NSK employs more than 31,400 employees in 30 countries. As per March 2019, NSK achieved sales of 991,4 billion Yen. This result has been driven by ever-increasing investment in research & development, enabling the company to continuously improve the quality of its products and services. This investment supports NSK’s objective of “No. 1 in Total Quality”. In addition to a complete rolling bearing portfolio, NSK develops and manufactures precision components and mechatronic products, as well as systems and components for the automotive industry, including wheel bearing units and electric power-steering systems. In 1963, NSK’s first European subsidiary, Düsseldorf, Germany, was opened and in 1976, the first European production facility in Peterlee, England. Today, NSK Europe supports pan-European sales with production locations in England, Poland and Germany, logistics centres in the Netherlands, Germany and England and technology centres in Germany, England and Poland. In 1990, NSK purchased the UPI Group including the renowned European bearing manufacturer RHP, with its factory in Newark (UK). Additionally, NSK has developed a comprehensive network of authorised sales distributors. NSK Europe is divided into application-based business divisions: Industry rolling bearing technologies & linear and precision technology (EIBU) as well as bearing modules and steering systems for the automotive industry (EABU & ESBU). In this organisation, NSK Europe's 4,260 employees achieved a turnover of over 1,045 million Euros as per March 2019.

Şirket Sayfasına Git
Şirketin Aydınlatma Metni

İşbu Aydınlatma Metni’nde, kişisel verilerinizin, 6698 sayılı Kişisel Verilerin Korunması Kanunu ve ilgili mevzuata uygun olarak, veri sorumlusu Cevizli Mahallesi D-100 Güney Yan Yol, Kuriş Kule iş Merkezi No:2 Kat:4 Kartal adresinde mukim NSK Rulmanları Ortadoğu Ticaret Limited Şirketi (“NSK” veya “Şirket”) tarafından aşağıda açıklanan kapsamda işlenebilecektir.Kişisel verilerinizin işlenmesine ilişkin detaylı bilgilere NSK Türkiye web sayfasından ulaşabilirsiniz.1. Kişisel Verilerin İşlenme Amacı İşe alım sürecinizde İş Başvuru Formu ile toplanan kişisel verileriniz ve özel nitelikli kişisel verileriniz, mülakat, işe alım ve iş ilişkisinin devamı süresince, işe alım sürecinin yönetimi, olumsuz sonuçlanan başvurunun yeniden değerlendirilebilmesi ve işe alınan kişilerin özlük dosyalarının oluşturulması için kullanılır. Bu faaliyetler kapsamında temin edilen kişisel veriler ve özel nitelikli kişisel veriler, sözlü, yazılı, elektronik ortamda temin edilmektedir.Kişisel verilerinizi işlememizi gerektiren hukuki yükümlülüklerimiz 6698 sayılı Kişisel Verilerin Korunması Kanunu (“Kanun”) , 4857 sayılı İş Kanunu, 5510 sayılı kanun, 6331 sayılı Kanun ve iş güvenliği mevzuatından doğmaktadır.2. İşlenen Kişisel Verilerin Aktarıldığı Yerler ve Aktarım Amacı Kişisel verileriniz, Kanun’a ve mevzuata uygun olarak iş ortaklarımıza, alt işverenlere, ilgili resmi kurumlara ve istisnai olarak özel kişilere aktarılabilmektedir. Kişisel verilerin işlenme amacı ile verilerin aktarım amacı paralellik göstermektedir.Şirketimiz, iş başvuru sürecinde yapmış olduğunuz testlerin ve kişisel verilerinizin değerlendirilebilmesi, olumsuz sonuçlanan iş başvurunuzun pozisyon açılması durumunda yeniden değerlendirilebilmesi için kişisel verilerinizi; işbirliği yaptığı kurumlarla, kuruluşlarla, verilerin bulut ortamında saklanması hizmeti veren yurt içindeki kişi ve kurumlarla, kargo şirketleri ile yurt içindeki diğer üçüncü kişiler ve ilgili iş ortakları ile paylaşabilmektedir.3. Kişisel Verilerin Toplanma Yöntemi ve Hukuki SebebiKişisel verileriniz ticari faaliyetlerimizi yürütmek amacıyla Şirketimiz tarafından çeşitli yöntemlerle, özellikle de Şirket içi ağlarla, tamamen veya kısmen otomatik yöntemlerle, veri kayıt sisteminin parçası olarak yazılı ve elektronik ortamda toplanmaktadır. Kişisel verileriniz, Kanun tarafından öngörülen temel ilkelere, veri işleme şartlarına ve istisnalarına uygun olarak işbu aydınlatma metninde belirtilen amaçlarla da işlenebilmekte ve aktarılabilmektedir.4. Veri Sorumlusuna Başvuru Yolları ve HaklarınızKanun’un ilgili kişinin haklarını düzenleyen 11’inci maddesi kapsamındaki taleplerinizi, Veri Sorumlusuna Başvuru Usul ve Esasları Hakkında Tebliğ’e göre Şirketimiz’in e-mail adresine iletebilirsiniz. Talebinizin niteliğine göre en kısa sürede ve en geç otuz gün içinde başvurularınız ücretsiz olarak sonuçlandırılacaktır; ancak işlemin ayrıca bir maliyet gerektirmesi halinde Kişisel Verileri Koruma Kurulu tarafından belirlenecek tarifeye göre tarafınızdan ücret talep edilebilecektir.Başvurunun reddedilmesi, verilen cevabın yetersiz bulunması veya süresinde başvuruya cevap verilmemesi hâllerinde; cevabın tebliğini takiben otuz ve her hâlde başvuru tarihinden itibaren altmış gün içinde Kişisel Verileri Koruma Kurulu’na (“Kurul”) şikâyette bulunma hakkı mevcuttur. Ancak başvuru yolu tüketilmeden şikâyet yoluna başvurulamaz.Verilerinizin Şirketimiz nezdinde hassasiyetle korunduğunu belirtir bize duyduğunuz güven için teşekkür ederiz.

Detaylı Bilgi
Yan Haklar

Özel Sağlık Sigortası, Yemek Kartı (Ticket, Multinet, Sodexo vb.).

Satış Destek Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Satış Destek Uzmanı Satış Destek Uzmanı Maaşları Satış Destek Uzmanı Nasıl Olunur? Satış Destek Uzmanı Nedir? Satış Destek Uzmanı İş İlanları