Residences Manager

Residences at Mandarin Oriental Bodrum

• BA or BS degree or equivalent
• Fluent in english
• 5-10 years of relevant experience in luxury community management or luxury hotel management during which the candidate has demonstrated success and advancement
• Excellent communication skills in all aspects: verbal, written and non-verbal
• Professional and appropriate business appearance and presentation
• Quality driven with a passion for excellence
• Must possess excellent organizational and administrative skills, interpersonal skills and leadership skills
• Approachable, open-minded and fair
• High energy  

• Additional languages would be beneficial

İŞ TANIMI

• Residences Management
• Ensure compliance with MOHG Residences standards of operation and service standards all times including Finance, Human Resources, Engineering, IT, Housekeeping, Concierge, Valet, Guest Relations, Security, Recreation and all other Residences departments
• Ensure that all required reports and data are submitted on time to the relevant corporate and
• Perform regular inspections and reviews of all operations on daily basis to ensure that all quality standards are being maintained
• Ensure that staffing is maintained at an appropriate level to match business demand
• Participate in all regular and ad-hoc operational meetings as required
• Review all owner comments and complaints and corrective action taken and formulate solutions to prevent dissatisfaction reoccurring
• Coordinating functional support from hotel and residences staff, including food & beverage, catering, spa, housekeeping and engineering to deliver superior a la carte services
• Primary liaison between Management Company, Board of Directors, development, Residence owners, the hotel management, hotel colleagues and MOHG
• Development of all direct reports through training and coaching
• Manage projects and any other reasonable duties as required by management
• Fulfill all MOHG obligations as contained within the Property Management Agreement, while minimizing risk and exposure
• Coordinating and managing all move-ins and move-outs
• Coordinating all architectural reviews for renovations and alterations, ensuring compliance with all local building codes
• Administrative matters such as holding annual board meetings and annual residence owner(s) meetings, support documentation and other matters related to unit owner transfers of ownership, manage official correspondence, maintenance of corporate records and procurement of fidelity bonds or similar insurance requirements