Teknik Destek Mühendisi

Satlab Geosolutions

Technical Support Engineer (Surveying & Mapping) — Türkiye
Location: Ankara, Türkiye (local hire)
Department: Technical Support / FAE
Reports to: Türkiye Country Manager / Regional Service Manager
Employment Type: Full-time
About the Role
We are looking for a Technical Support Engineer based in Türkiye to provide pre-sales and after-sales technical support for our surveying and mapping product lines (GNSS receivers, total stations, 3D laser scanners, UAV mapping solutions, etc.). You will be the key technical contact for local customers and distributors, delivering product training, troubleshooting, and on-site support.
Key Responsibilities

1. Provide technical support and product demonstrations for surveying and mapping products (GNSS/RTK, total stations, laser scanning, UAV/photogrammetry) to customers and distributors across Türkiye.
2. Handle customer inquiries: installation, setup, calibration, firmware/software issues, and field operation guidance (remote and on-site).
3. Conduct product training sessions for customers and channel partners.
4. Support sales team in technical communication during pre-sales stage: solution design, bidding/tender technical documentation, and demo projects.
5. Travel within Türkiye for short-term on-site support, project implementation, and exhibitions when required.
6. Collect customer feedback and market information, and communicate product issues to HQ for improvement.
7. Coordinate with the global technical team to resolve complex technical problems.
   Requirements
8. Bachelor's degree or above in Geomatics / Surveying Engineering / Geodesy / Civil Engineering / GIS or related fields.
9. 2–8 years of working experience in the surveying and mapping industry — experience as surveyor, technical support, application engineer, or similar roles in GNSS/CAD/GIS/total station/laser scanner products is preferred.
10. Fluent English communication skills (spoken and written) — able to work with international colleagues and HQ technical teams. Turkish native is required.
11. Solid hands-on skills with surveying instruments and field workflows; familiar with mainstream data collection and post-processing software.
12. Willing to travel domestically (short-term business trips within Türkiye) as needed.
13. Strong sense of customer service, clear communication, and ability to work independently.
14. Driving license is a plus.
    What We Offer

• Competitive salary and performance bonus
• Social insurance and annual leave per Turkish labor law
• Product training and international technical exchange opportunities
• Career growth in a global surveying & mapping solutions provider
  How to Apply
  Please send your CV (in English) to: meifei@hi-target.com.cn
  Subject line: Technical Support Engineer – Türkiye