Receptionist

Sheraton Grand İstanbul Ataşehir

Fluent in written and spoken English (Second language is preferable)

University degree in Tourism and Hotel Management

Experience in an international hotel chain is preferred

Knowledge of Opera and MS Office applications

Eager to learn, positive and energetic person

Good team player, working well with other departments and co-workers

Ability to focus attention on guest needs, remaining calm and courteous

Must be comfortable in working flexible hours including evenings and weekends

Able to work under pressure and within tight deadlines of hotel industry

JOB DESCRIPTION

To provide a warm welcome to all our guests and visitors

To consistently offer professional, friendly and engaging service

To provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience

To assist guests regarding hotel facilities in an informative and helpful way

To respond to each guest who approaches the Reception Desk

To drive rate through up-selling room brands

To follow department policies, procedures and service standards

To follow all safety policies

Handle cash drawer properly

Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct

Other duties as assigned