Software Support Specialist

SİBERSON BİLİŞİM GÜVENLİĞİ ANONİM ŞİRKETİ

Job Description

We are looking for a dynamic teammate to carry out the maintenance and support activities of our cyber security software products. The person who will take charge in this position will assist our customers in the use of our products, troubleshooting and technical support, ensure that our products are constantly active and up-to-date, and will maximize customer satisfaction.

General Qualifications

• At least a Bachelor's degree, preferably in Computer Science, Industrial,     Electrical/Electronics Engineering or related engineering.

• Preferably knowledgeable in cyber security.

• Customer-oriented thinking and strong communication skills.

• Inclined to teamwork, solution-oriented and responsible.

• Able to understand technical documents and express technical details clearly in       written/speaking communication.

• Good command of English.

Technical Qualifications

• Experienced in installing, configuring, troubleshooting and updating cyber security software products.

• Knowledge of firewalls, antivirus software, penetration tests, etc.

• Has basic knowledge of network and system security.

• Proficient in Linux and Windows operating systems.

• Database management and SQL knowledge are preferred.