Front Desk Supervisor

SUNSET HOSPİTALİTY OTELCİLİK TURİZM VE TİCARET ANONİM ŞİRKETİ

METT Bodrum is a refined, elegant and laid-back collection of lifestyle hotels & resorts dotted around unique locations. With a discreet service style without frills or fuss along with social dining and lifestyle entertainment at the heart of the experience, the brand is conceived for the traveler of today looking for an ideal place to celebrate life.

Now, we are hiring Front Desk Supervisor to join us in Bodrum

Core Activities

• Supervise daily front desk operations during assigned shifts
• Ensure smooth check-in and check-out processes
• Monitor room status, availability, and room assignments
• Verify VIP arrivals, special requests, and amenities
• Ensure accuracy of billing, payments, and folio management
• Handle shift handovers and daily briefings
• Handle guest complaints, escalations, and service recovery
• Monitor guest satisfaction and feedback during the stay
• Support upselling of rooms and experiences when appropriate
• Supervise and support Front Desk Agents / Guest Service Agents
• Conduct shift briefings and daily updates
• Assist in training new employees
• Coordinate with Housekeeping for room readiness and priorities
• Communicate guest needs with Guest Experience / Concierge
• Review daily arrival and departure lists
• Check and approve front desk reports and logs
• Monitor cash handling and cashier balancing
• Ensure accurate data entry in PMS (Opera, etc.)
• Prepare shift reports for the Front Office Manager
• Manage overbookings or room changes
• Acts as Lobby Host during peak arrival hours
• Monitors the lobby atmosphere and guest flow
• Ensures personalized greetings and recognition

Competencies

• University degree from a related school
• At least 2 years experience as a Front Desk Supervisor
• Excellent command of spoken and written English
• Experienced in MS Office programs
• Highly motivated and solution oriented
• Good listener, calm, empathic
• Negotiator, punctual, patient.