Resepsiyonist

Taskonaklar Hotel Cappadocia

Receptionist at Taskonaklar Hotel Cappadocia

Taşkonaklar Hotel is a small luxury hotel located in Uçhisar, the most important town in terms of luxury accommodation in Cappadocia. We offer accommodation and experience focusing on the texture and culture of Cappadocia for 15 years. We consider guest satisfaction, sincerity, nature, and eco-friendly consumption as our most important values.

We offer our service with a young, dynamic and friendly team.

We are strengthening our team in our 15th year to provide the best guest service and satisfaction in the area. If you believe you have the necessary skills and most importantly the necessary attitudes to fit into our team, we are waiting to hear from you.

To ensure correct, flawless reception operations such as answering guest emails, check-in / check-out processes, follow-up of guest requests, and high guest satisfaction.

• Make sure to welcome guests positively
• Process guest registrations. Make sure daily check-in folios are ready before the arrival of the guests for a speedy check-in process
• Prepare checkout folios, including checkout balances and collection of payments.
• Communicate all necessary shift information to Front Office staff, such as guest requests, activity reservations etc.
• Send and receive telephone calls for hotel reservation inquiries, sort / reply incoming mail and messages during shift.
• Ensure effective communication and working relationship with the operations team and other departments for success and to ensure guest satisfaction.
• Ensure paperwork regarding guests and other divisions is processed in a timely manner.
• Ensure timely compilation of Front Office reports necessary for housekeeping and F&B departments
• To ensure that the shift is delivered to the next shift with all key and necessary information.

• Two years of hotel Reception Agent experience
• To be successful as a Front Desk Receptionist, you should have a positive personality, as this is also a guest service role.
• You should be able to deal with emergencies in a timely and effective manner while streamlining office operations.
• This role may require working in shifts, so flexibility is a plus
• Able to communicate in written and spoken English and Turkish
• Knowledge of Property Management Systems (preferably Elektra), Microsoft Office (Excel, PowerPoint and Word)
• Successful problem solving skills
• Excellent overall communication skills
• Able to multitask
• The ability to work well in a team environment