Director of Spa and Wellness Centre

The Peninsula Istanbul

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea. 

• An exceptional opportunity to join our high-profile hotel in Istanbul.
• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 
• Be a part of the highly experienced team.

 Key Accountabilities 

• Responsible for conducting monthly revenue and profit analysis for the SPA & Wellness Department and presenting the results. Works closely with the Sales & Marketing Department to develop sales strategies to achieve the hotel’s commercial objectives.
• Takes full responsibility for daily operational matters within the SPA & Wellness department, including determining appropriate shifts, overseeing cleanliness, health, and safety, and managing other operational aspects.
• Ensures that service standards are followed, implements actions to guarantee brand and group standards, and ensures guest satisfaction. Personally addresses all guest complaints, follows up, and escalates to higher levels if necessary.
• Ensures that all treatments within the spa comply with standards and best practices by organizing ongoing training for continuous improvement.
• Hires, develops, motivates, guides, and coaches department members. Ensures all new therapists receive comprehensive training and operates with a high-level understanding and awareness of wellness trends and innovations.
• Monitors the operation of mechanical, electrical, and heating systems through routine preventative maintenance and repairs. Follows proper notification procedures in the event of equipment failure.
• Completes the proper inventory system for spa services and products. Manages retail operations and ensures that they adhere to business plan objectives.
• Reviews and approves purchase planners, pricing recommendations, and inventory tracking.

 General Requirements 

• SPA & Wellness operational leadership experience. 
• Must possess excellent interpersonal communication and organizational skills,handle multiple tasks simultaneously.
• Require 5 Years’ experience in a similar role within a Luxury Hotel Environment.
• Fluent English and Turkish communication proficiency.

 We look forward to welcoming you to the Peninsula family and receiving your resume.