Sps Agent - Special Services (sales)

TNT INTERNATİONAL EXPRESS TAŞIMACILIK TİC.LTD.ŞTİ.

Qualifications 

• Bachelors degree from related departments 
• Professional experience in sales or customer driven environments 
• Very good command of written and spoken English (and local language) 
• Eager to enhance sales productivity with customer oriented approach 
• Have good interpersonal skills, planning / organizing and negotiation skills 
• Residing in or able to relocate in Istanbul.

Key Responsibilities 

• Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met. Processes may include use of manual procedures or local, regional, international or global systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. 
• Manage internal and external customer relationships to maximize revenue opportunities and achieve SpS strategic goals. Support existing and prospective customers. Maximize revenue opportunities and delivering creative solutions. Ensuring timely and effective communication within the time periods determined by internal customers such as warehouse personnel and international warehouses, Contacting external customers, including solving all questions on time to ensure that all customer needs are identified and met. 
• May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. 
• Uses appropriate communication methods to understand and share information with customers, team members and other departments. Supports team members and other departments during sales processes. 
• Validates or completes accurate and timely reporting. Supports/researches relevant data and collates for analysis and interpretation. Prepares reports as required and may include recommendations for areas of improvement. Inputs data to company systems. Ensures accuracy of own and others’ data and completes checks of system to ensure data integrity is maintained. 
• Ensures ongoing compliance with defined Company processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensures required approvals are sought throughout processes. Notifies management of any non-compliance issues as they arise. 
• Works closely with team and other departments to ensure accuracy of information and completion of processes to deadline. Also includes contact with customers, vendors or employees, to investigate or resolve issues as required.