Assistant Store Manager - Tommy Hilfiger Florentia Village Outlet

Tommy Hilfiger Marka Dağıtım ve Ticaret A.Ş.

Reporting to the District Manager/Store Manager, the Assistant Store Manager ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback and the store performance and optimal Organization through managing Back Office, Visual Merchandising, Stock and Omnichannel activities.

• Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.
• Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.
• Train and coach the team on standards, including customer service, product placement, and efficient time management.
• Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.
• Provide recommendations for action based on the analysis of sales performance.
• Collaborate with In-Store Visual for effective display fittings and report on visual criteria's impact on sales.
• Provide continuous feedback on performance and support Store Manager in team recruitment and development.
• Facilitate the cascading of company content through morning briefings for the team.
• Coordinate Stock and Back Office teams to ensure optimal stock provision and mix.
• Implement measures for the safety of products in both sales floor and stockroom.
• Conduct regular stock checks and promptly communicate stock information to the team.
• Maximize sales through analytical merchandise management, utilize reports for trend analysis, and conduct daily meetings to achieve goals.