Logistics Specialist

TotalEnergies Turkey Pazarlama A.Ş.

TotalEnergies is a global energy company that produces and sells oil, biofuels, natural gas, green gases, renewable energies and electricity. More than 105.000 employees work to provide energy that is more accessible, cleaner and accessible to as many people as possible. Operating over 130 countries, TotalEnergies puts all dimensions of sustainable development at the center of its projects and activities in order to contribute to the well-being of people. We are looking for aLogistics Specialist to join our supply chain team, responsible for managing customer orders, coordinating logistics operations, and ensuring efficient, compliant, and customer-focused service delivery.

This role directly contributes to customer satisfaction, operational excellence, and continuous improvement in a dynamic industrial environment.

Key Responsibilities

Order Management & Customer Operations

• Manage end-to-end order lifecycle in ERP systems (INDS & DSIN)
• Monitor and update orders based on backlog and pending order reports
• Coordinate delivery planning and execution with relevant stakeholders
• Handle returns, cancellations, and consignment processes
• Ensure daily communication with customers regarding order confirmations and updates
• Manage on-order entries and tracking activities

Sales & Cross-Functional Coordination

• Act as a key interface between sales teams, sales support, and logistics operations
• Coordinate with Credit Risk team for order approvals and release processes
• Maintain and update customer master data (address updates, system definitions, etc.)
• Support online ordering processes and ensure smooth coordination across stakeholders

Logistics Operations & Documentation

• Prepare and control delivery notes and shipping documentation
• Organize and monitor transportation processes
• Coordinate and follow up product transfers between warehouses
• Support warehouse and dispatch operations
• Manage export operations (excluding transit processes)

Reporting & Data Management

• Prepare and monitor periodic internal and external reports
• Track operational KPIs and support performance monitoring
• Maintain ISO KPI data and documentation (ISO 9001, ISO 14001, ISO 50001, IATF 16949)
• Track supplier performance through customer portals
• Ensure accurate inventory and operational data tracking

Compliance, Systems & Continuous Improvement

• Actively support and promote HSE (Health, Safety & Environment) standards, ensuring all logistics operations are performed in line with company policies and safe working practices
• Ensure compliance with company procedures and global standards, including documentation systems (QDMS)
• Contribute to process optimization and operational efficiency initiatives
• Participate in Lean / Six Sigma (Green Belt) projects
• Identify improvement opportunities based on operational data and KPIs
• Support digitalization initiatives and contribute to innovation-driven projects

Qualifications

Education & Experience

• Bachelor’s degree in Industrial Engineering, Logistics, Supply Chain Management, Data Science, or related fields
• Minimum 5 years of experience in logistics, supply chain, or order management
• Hands-on experience with ERP systems (SAP is a strong advantage)

Technical Skills

• Strong knowledge of order management and logistics processes
• Experience in transportation coordination and export operations
• Proficiency in Microsoft Office applications (especially Excel)
• Experience with reporting and data analysis
• Familiarity with ISO standards and process-based working environments

Soft Skills & Competencies

• Strong communication and stakeholder management skills
• High level of ownership and accountability
• Strong analytical thinking and problem-solving ability
• Ability to work under pressure and manage multiple priorities
• Detail-oriented mindset with a focus on accuracy
• Proactive and solution-oriented approach
• Team player with strong collaboration skills
• Continuous improvement and innovation mindset

Languages

• Professional working proficiency (minimum B2)