Kürtçe Bilen Müşteri Uzmanı

TP

Who We Are?

As TP, we are the worldwide leader in outsourced business services, operating in 170 countries with approximately 500,000 team members across 300 languages and dialects.
In Turkey, we maintain our pioneering position in the sector with 7 campuses, 2 cloud centers, and over 10,000 team members. 74% of our workforce operates remotely via a home-office model.
We manage the outsourced business processes of more than 150 industry-leading companies, elevating customer satisfaction to the highest level with our innovative solutions.
We are looking for a "Content Moderator" to join our operation serving the social media sector inMalaysia.

Qualifications:

Minimum high school graduate,
Aged between 18-35,
Native proficiency in Kurdish or Azerbaijani, along with Advanced English skills,
Able to relocate to Malaysia with a relocation support package,
Strong communication and effective interpersonal skills,
Customer-centric and solution-oriented mindset,
Active computer and system literacy,
Strong team player with a high commitment to collaboration,
Flexible to work in shifting schedules between 09:00 – 00:00,
Work permits will be provided by the company.

Job Description & Responsibilities:

Reviewing and verifying user-generated content coming through the platform in compliance with corporate safety and community standards,
Detecting, categorizing, and taking necessary actions (rejecting, approving, reporting) on policy-violating content (visuals, texts, videos, etc.),
Analyzing potential risks within the content flow and reporting them to relevant operational units,
Maintaining quality standards to ensure the platform remains a safe and healthy community,
Executing content moderation processes professionally in line with designated KPIs (Key Performance Indicators) and Service Level Agreement (SLA) targets.