Kurumsal Seyahat Danışmanı (Bilet Satış)

TÜRK EKSPRES HAVACILIK VE TURİZM A.Ş.

Job Description

• Successfully address requests to provide high-quality customer service.
• Be knowledgeable about the clients' operational rules and stay updated on any changes.
• Ability to work in a fast-paced environment.
• The travel consultant providing services is responsible for and must be knowledgeable about all matters related to travel, including (but not limited to) flight ticket reservations, car rentals, accommodations, ferries, insurance, etc.

Job Requirements

• Professional communication skills in English (both written and verbal).
• Preferably a graduate of a university's Tourism-related department with an associate’s or bachelor’s degree.
• Preferably experienced in airline ticket sales, with expertise in both Native GDS and Non-GDS systems.
• Proficient in airline reservation systems and a strong command of MS Office programs.
• Ability to resolve customer issues quickly and independently, liaising with both the company and suppliers.
• Previous experience in travel (preferably business travel) and a comprehensive understanding of fares and ticketing rules for air, car, and hotel bookings.
• Strong understanding of the travel industry, with experience in business travel, leisure travel, or airline reservations.
• Acts with integrity and ensures the protection of personal traveler information.
• Good communication skills with team members.
• Strong interpersonal skills, analytical thinking, and a problem-solving orientation.