Inside Sales Executive

UPS Türkiye

• Bachelor Degree in preferably Business Administration, Logistics,
• 1-2 years work/internship experience (preferably Logistics/Freight Forwarding)
• Fluent in English both written and spoken,
• Strong verbal communication requirement with customers via phone
• Excellent command of MS-Office tools,
• Excellent verbal and written communication skills. Ability to communicate effectively at all levels, both within UPS SCS and with customers,
• Strong organizational, planning and time management skills and ability to deal with and follow up on multiple complex customer issues at the same time,

JOB DESCRIPTION

We are looking for a Inside Sales Executive to work at UPS- SCS Business Unit. 

• Work with sales resources to address customer needs and grow the business
• Maintain relationships with customers by assisting them with general inquiries or pricing requests, support resolving service issues or to position additional UPS’ products and services
• Maintain ownership of queries through to resolution, ensuring that the customer (and any other UPS function if required) receives regular updates at appropriate intervals
• Keep Sales and Operations informed about any special customer requirements and changes
• Pro-active customer service for “Must Keep” customers
• Enter and maintain new opportunities in UPS system (TEAMS or successor system)
• Maintain up-to-date knowledge of UPS SCS products, services and processes