QUALIFICATIONS AND JOB DESCRIPTION

QUALIFICATIONS

Bachelor Degree in preferably Business Administration, Logistics,

1 year work/internship experience,

Fluent in English both written and spoken,

Strong verbal communication requirement with customers via phone

Excellent command of MS-Office tools,

Excellent verbal and written communication skills. Ability to communicate effectively at all levels, both within UPS and with customers,

Strong organizational, planning and time management skills and ability to deal with and follow up on multiple complex customer issues at the same time,

Military service has to be completed for male candidates.

JOB DESCRIPTION  

Maintain relationships with customers by assisting them with general inquiries or pricing requests, support resolving service issues or to position additional UPS’ products and services

Maintain ownership of queries through to resolution, ensuring that the customer (and any other UPS function if required) receives regular updates at appropriate intervals

Keep Sales and Operations informed about any special customer requirements and changes

Pro-active customer service for “Must Keep” customers

Enter and maintain new opportunities in UPS system (TEAMS or successor system)

Analyze sales KPI's maintain up-to-date knowledge of UPS products, services and processes