Night Manager

W Istanbul Hotel

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 6.500 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. 

W Istanbul is a design-led hotel; hip, colorful, lively and modern with classic touches that captures the energy of the city Istanbul 24/7. This is the choice spot for local and international Disruptors and Celebrities who share our passion and make our hotel the place to be and be seen.
Our talent execute our exclusive Whatever/Whenever experience.

W Istanbul is looking for "Night Manager"!

• University degree in Tourism and Hotel Management
• Experienced in 5 star international chain hotels 
• Requires excellent communication skills, both verbal and written, and strong command of Turkish & English in both
• Computer skills and knowledge of computer programs, including a strong proficiency of MS Word, Excel, Opera
• Ability to focus attention on guest needs, remaining calm and courteous
• Ability to focus attention on details and be able to organize, prioritize and follow up
• Good team player, working well with other departments and coworkers
• Ability to promote positive relationship with all guests
• Ability to work at night shift
• Good problem solving skills
• Leadership skills

İŞ TANIMI

• Ensure all reports are prepared correctly and distributed in a timely manner.
• Address guest complaints, problems and/or requests creatively and pro-actively to ensure guest satisfaction.
• Ensure that all matters are resolved or addressed with the proper department heads and initiate timely follow-up and hand-over with the concerned departments if the complaint could not be resolved.
• Investigate all service and safety issues reported during the shift to find their cause, and give recommendations and initiate actions based on the hotel’s safety & security policies and procedures.  
• Supervise and take necessary corrective actions on behalf of Department Head in the areas of B&F, Kitchen, Style(Housekeeping), Welcome(Front Office), Security and Engineering
• Prepare a detailed report based on undistributed issues during the night operations for Welcome Office Manager.