Inside Sales Support

DÖHLER GIDA

Döhler is one of the leading producers and suppliers of natural ingredients, ingredient systems, and integrated solutions for the food and beverage industry since 1838. As Döhler Turkey has established in 1998, our company is one of the world’s market leaders in its own industry.

Döhler Turkey is looking for a "Inside Sales Support" to be employed in our Istanbul Maltepe Office with the following qualifications;

Your Role

• Collaborating closely with the sales team to provide essential support and information needed for successful customer interactions,
  
• Promptly address and resolve customer issues, complaints, or concerns in accordance with company policies and procedures,
  
• Collaborating with various internal departments, including sales, application laboratory, marketing, logistics, customer service, and planning to address customer concerns and ensure a seamless customer experience,
  
• Actively participating in cross-functional teams to contribute to process improvements and enhance the customer journey,
  
• Shipping samples to the customers and tracking deliveries that are vital in terms of opportunity management and following up with customers to gather feedback on samples,
  
• Collaborating with the sales team to customize quotes based on customer requirements and market conditions and follow up on quotations to secure sales and provide clarification when necessary,
• Generating reports and provide insights to support sales strategies,
• Being deeply involved in opportunity management, which is a chance for us to win new business or keep existing business.

Your Profile

•  Bachelor's Degree in Chemistry, Chemical or Food Engineering or closely related field, 
•  Min. 2 years of experience in customer service and sales operations (food & beverage market experience is preferred), 
•  Good knowledge of MS Office and SAP, 
•  Excellent verbal and written skills in English, 
•  Good team player, strong communication skills, 
•  Analytical thinking with innovative point of view, high problem solving skill,
•  The ability to work under pressure and stress,
•  Willing to take initiative and responsibility, 
•  No military obligation for male candidates.