Call Center Agent - French Speaking

Manpower

• Customer Service experience
• Customer-oriented, service-oriented and able to detect sales signals.
• You are interested in the person behind the customer.
• Good communication skills and can listen well.
• Affinity with cars (driver’s license is a plus).
• Comfortable with social media, chat and new technologies
• Native or high level of French. Arabic (Algeria) is a plus.

İŞ TANIMI

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Prepares standard reports to track workload, response time and quality of input
• The goal is always to build a lasting relationship with the customer. You are so helpful, friendly and also have the long-term relationship.