İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Specialist
Department
Customer Relations
Customer Relations
Application Count
243 application
Job Type
Full-Time
Position Level
Specialist
Application Count
243 application
Department
Customer Relations
QUALIFICATIONS AND JOB DESCRIPTION
- Design end to end customer processes at all touchpoints. (including complaint and f2f processes)
- Designs and implements changes for customer processes for all new/current products/services/campaigns.
- Supports Customer Operations teams.
- Bilaterally transfer knowledge between operations & other departments of the company
- Coordination of all commercial units before product/service/campaign launchs in order to make required planning.
- Prepare FAQ’s, training materials, call scripts, SMS texts.
- Collect reliable data, convert and deliver it to related parties as Voice of the customers
- Track KPIs for the area of responsibility and take necessary actions to improve them
- Give information input to knowledge bank (infoguide) about process and procedures.
- Assessment of the analysis results of the problems sent by CC and related departments, taking corrective & preventive actions.
- Trigger own, kick-off and manage improvement projects/studies related to responsibility area KPIs.
İŞ TANIMI
- Design end to end customer processes at all touchpoints. (including complaint and f2f processes)
- Designs and implements changes for customer processes for all new/current products/services/campaigns.
- Supports Customer Operations teams.
- Bilaterally transfer knowledge between operations & other departments of the company
- Coordination of all commercial units before product/service/campaign launchs in order to make required planning.
- Prepare FAQ’s, training materials, call scripts, SMS texts.
- Collect reliable data, convert and deliver it to related parties as Voice of the customers
- Track KPIs for the area of responsibility and take necessary actions to improve them
- Give information input to knowledge bank (infoguide) about process and procedures.
- Assessment of the analysis results of the problems sent by CC and related departments, taking corrective & preventive actions.
- Trigger own, kick-off and manage improvement projects/studies related to responsibility area KPIs.
Preferred Candidate
Müşteri ilişkileri Sorumlusu pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri ilişkileri Sorumlusu Müşteri ilişkileri Sorumlusu Maaşları Müşteri ilişkileri Sorumlusu Nasıl Olunur? Müşteri ilişkileri Sorumlusu Nedir? Müşteri ilişkileri Sorumlusu İş İlanlarıHakkımızda
About Vodafone: Every great brand stands for something and at Vodafone we exist to connect for a better future. At Vodafone, our people live the bran
Şirket Sayfasına GitŞirketin Aydınlatma Metni
Detaylı BilgiMüşteri ilişkileri Sorumlusu pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri ilişkileri Sorumlusu Müşteri ilişkileri Sorumlusu Maaşları Müşteri ilişkileri Sorumlusu Nasıl Olunur? Müşteri ilişkileri Sorumlusu Nedir? Müşteri ilişkileri Sorumlusu İş İlanları