IT Help Desk Specialist

ZEISS Türkiye

The Company
ZEISS – an internationally leading technology enterprise operating in the fields of optics and optoelectronics. With its solutions, ZEISS constantly advances the world of optics and helps shape technological progress. The ZEISS Group operates more than 30 manufacturing sites, over 50 sales and service locations and about 25 research and development centers. With sites in over 40 countries, ZEISS offers its employees many possibilities for advancement and interesting places to live. With over 25,000 employees, ZEISS is one of the global leaders in the optical and optoelectronic industries and has been contributing to technological progress for 171 years now. 

ZEISS is divided up into the four segments: Medical Technology, Research & Quality Technology, Semiconductor Manufacturing Technology, and Vision Care/Consumer Products.

We are seeking a highly motivated and genious IT Help Desk Specialist for our Istanbul office. 

Essential Skills and Capabilities

• Fluent in English (written and spoken)
• Minimum of 2 year in an IT Help Desk Role
• Good knowledge of TCP/IP Networking
• Good knowledge of Business Processes
• Good knowledge of Microsoft Client and Server technology
• ITIL v3 certification

Desirable Skills and Capabilities

• Basic spoken German
• 3 or more years in an IT Help Desk Role
• ITSM - ServiceNow
• Microsoft Client and/or Server certification

İŞ TANIMI

Principal Purpose
To ensure that IT is stable in the location within the framework defined by Corporate IT

Principal Elements

• Objectives and measurements to be set by the Regional Information Officer EMEA and Financial Controller
• Prioritisation of tasks in the location to be done in collaboration with the Regional Information Officer EMEA
• Timely implementation of Corporate IT guidelines and processes in the location
• Maintenance, development and implementation of non-core local applications based upon Demands and Changes
• Cooperation with the Regional Information Officer EMEA in the IT Budget Planning and Approval process and the monitoring of actual, budget and forecast
• Collaboration with internal and external parties to ensure stable operations of infrastructure and applications in accordance with committed service levels
• Contribution of local requirements in the definition of IT Architecture, Security Guidelines and IT Processes
• Consultation with the Regional Information Officer EMEA in the formulation of Demands and Changes