Sales System Operations Specialist

Vodafone Mobile Operations LTD

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

• University degree from a relevant discipline, preferably from engineering

• Base understanding of Telecommunications principals, GSM, GPRS, 3G

• Experience in telecommunication industry and CRM would be advantageous

• Good knowledge of SQL, PL/SQL

• Good knowledge of UNIX and shell scripting

• Basic knowledge of Oracle database administration

• Ability to work with ambitious timelines in a dynamic, high-growth environment

• Familiarity with 24X7 operations methodologies and IT management best practices (e.g. ITIL)

• Fluency in English

• Strong troubleshooting and problem solving skills

• Good communication, documentation and reporting skills

• Should be a good team player and should be able perform well under stress

We are seeking a Sales System Operations Specialist  with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Sales Systems Operation Manager of  Vodafone Turkey.

• Responsible for all Level 2 operations (deployments, monitoring, troubleshooting, SLA/OLA management, etc.) for CRM  services

• Responsible of daily operational activities and availability of systems

• Correction of erroneous data by intervention and workarounds

• Perform troubleshooting, incident and error handling for systems

• Adequate reports about performance, error-statistics, failures

• Support migration of new and changed software, elaborate and perform  production checks

• Planning the future capacity of hardware and software

• Provide assistance in new projects

• Quality assurance of new and existing Mediation systems

• Evaluation of tools and applications to manage/monitor systems

• To ensure the service delivery is meeting the business and operational standards

• Running  analytical troubleshooting techniques on the  systems/modules  that malfunctioned

• Being a “technical consultant” for junior and new beginner operation members as well as the others in the group.

• Relationship building with the business through consultancy

• Defining and implementing continuity solutions for each platform  (e.g. Backup based availability and disaster recovery solutions )

• Maintain operational readiness ensuring complete recovery in the event of a disaster. Attend DR tests regularly, as outlined in the company policies and procedures to ensure DR functionality. Update the policies and procedures as required.

• Periodic monitoring and performance tuning of the systems