Satış Sonrası Hizmetler Müdürü

ALYA YATÇILIK SANAYİ VE TİCARET ANONİM ŞİRKETİ

We’re Hiring: Aftersales & Warranty Manager

Location: Antalya, Türkiye
Segment: Superyachts – 45m–65m Custom Motor Yachts
Client Base: International

About the Company

We are an established superyacht builder specialising in custom motor yachts in the 45m–65m range based in Antalya, Türkiye.

Following delivery, we continue to support our yachts, owners, captains and management companies around the world. We are looking for an experiencedAftersales & Warranty Manager to take responsibility for this area and ensure that warranty and aftersales matters are handled efficiently and professionally.

The Role

The Aftersales & Warranty Manager will be the main contact between the shipyard, yacht owners, captains, management companies, suppliers and service companies after delivery.

The role covers the day-to-day management of warranty claims and technical issues, as well as coordinating service and support for yachts operating in different parts of the world.

The position requires someone who is comfortable dealing with both technical and commercial matters, can make decisions independently, and is able to manage several issues at the same time.

Key Responsibilities

• Aftersales Support: Act as the main contact for captains, chief engineers and management companies regarding technical problems, spare parts, service requirements and other post-delivery matters.
• Warranty Management: Review and manage warranty claims, determine whether items are covered under the relevant warranty terms, and coordinate their resolution with the appropriate departments, suppliers and subcontractors.
• Supplier and Subcontractor Management: Work with equipment manufacturers, subcontractors and service companies to resolve warranty issues and, where applicable, recover costs from responsible suppliers.
• Service Network: Develop and maintain a network of reliable shipyards, service companies and technicians in key cruising areas, including the Mediterranean, Caribbean, USA and Middle East.
• Technical Coordination: Work closely with Engineering, Production and Quality Control to identify recurring problems and ensure that lessons learned from the field are fed back into future projects.
• Post-Delivery Inspections: Coordinate commissioning follow-up, sea trials where required, warranty inspections and scheduled post-delivery visits and dry-dockings, including the 6-month and 12-month inspections.
• Warranty Budget: Monitor warranty expenditure, approve and track costs within agreed limits, and ensure that warranty-related spending is properly documented.
• Reporting and Records: Maintain accurate records of warranty claims, costs, outstanding issues and supplier responsibilities using the company's ERP/CRM and other relevant systems.
• Client Communication: Maintain a professional and constructive relationship with owners, captains and management companies, while ensuring that issues are dealt with promptly and realistically.

Qualifications & Experience

• At least 5 years of relevant experience in aftersales, warranty, technical support or service management within the superyacht or marine industry.
• Experience with 40m+ motor yachts or a shipyard, major marine equipment manufacturer, or similar technical organisation is preferred.
• A degree in Naval Architecture, Marine Engineering, Mechanical Engineering or a related field is preferred. Relevant experience as a Chief Engineer, Technical Manager or similar position will also be considered.
• Good understanding of yacht construction and warranty processes, including build contracts, warranty terms, class requirements and applicable flag-state regulations.
• Familiarity with major classification societies such as ABS, Lloyd's Register and RINA, and with MCA/REG Code requirements.
• Strong technical understanding and the ability to discuss problems effectively with engineers, captains, suppliers and subcontractors.
• Good commercial awareness, particularly when assessing warranty responsibility, quotations and service costs.
• Willingness to travel internationally, sometimes at short notice, when required for yacht inspections or urgent technical issues.
• Fluent English, both written and spoken. Italian, French or Spanish would be an advantage.
• Good organisational and communication skills, with the ability to manage several ongoing projects and priorities.
• Experience with ERP/CRM systems and technical documentation is preferred.

What We Are Looking For

We are looking for someone who is hands-on, technically capable and commercially aware, rather than someone who simply manages warranty paperwork.

The successful candidate should be comfortable taking ownership of problems, communicating directly with clients and suppliers, and following an issue through until it is properly resolved.

Experience in a shipyard or on board large motor yachts, combined with a practical understanding of how yachts operate after delivery, would be highly valued.