Founded in 1979, Aras Kargo serves its customers through a network of 14 regional directorates, 27 hubs, nearly 1,000 branches, a fleet of over 5,000 vehicles, and 16,000 employees, completing an average of 1 million deliveries per day. As Turkey’s leading parcel delivery company with the broadest network, Aras Kargo further strengthened its innovative vision through its merger with Austrian Post in 2020, enabling global and forward-looking projects. Headquartered in Kavacık–Beykoz, Istanbul, Aras Kargo combines technology with a highly skilled workforce to create value and make a difference in the industry.
Reporting to the Headquarters Partner Management Directorate, we are looking a Partner Management Assistant Manager who will effectively manage the distribution channels and business partners of our Partner Management clients, aim to increase operational efficiency and optimize costs, establish good relationships with business partners, and improve logistics processes by digitizing customer operations.
General Qualifications
- Bachelor’s degree (preferably in Business, Economics, Engineering, or related fields)
- 5+ of experience in operations, channel, and partnership management
- Currently serving as an Assistant Manager or at a Senior Specialist level for at least 2 years
- Written and spoken English skills
- Effective communication, analytical thinking, problem-solving, and process development skills
- Comprehensive knowledge of digital transformation and business development processes
- Inclusive leadership and coaching abilities
- Proficiency in MS Office programs and with reporting skills
- Residing in or willing to relocate to Istanbul
Job Description and Responsibilities
- Analyzing customer needs to take appropriate actions, conducting customer visits, and performing relevant reporting
- Monitoring customer shipment statuses (delivery, returns, etc.), providing regular reports, and taking necessary actions
- Managing balance and complaint reconciliations and delivering performance reports to clients
- Monitoring the team's customer reports, conducting improvement activities, and reporting to management
- Working in coordination with sales and operations teams to enhance processes
- Effectively managing sales and operational channels (agents, branches, e-commerce partners, etc.) within cargo distribution processes
- Analyzing customer performance to develop strategies for increasing efficiency
- Supporting the establishment of new business partners and distribution channels
• Tecrübe
En az 6 yıl tecrübeli
• Eğitim Seviyesi
Üniversite(Mezun), Yüksek Lisans(Öğrenci), Yüksek Lisans(Mezun), Doktora(Öğrenci), Doktora(Mezun)
• Askerlik Durumu
Yapıldı, Muaf
• Yabancı Dil
İngilizce(Okuma : İleri, Yazma : İleri, Konuşma : İleri)
