Guest Relations Manager

Bekard Gıda Taşıma İnşaat Temizlik Sanayi Ltd. Şt

Tepe Restaurant & Lounge is a premium dining and lounge destination offering an elevated gastronomy experience with a breathtaking Bosphorus view.

We are looking for a Guest Relations Manager who will own the first and last impression of our guests and lead the front office with professionalism, warmth, and operational excellence.

Key Responsibilities

·       Manage and optimize the reservations system (phone, online platforms, walk-ins)

·       Oversee guest welcoming, seating flow, and farewell experience

·       Lead and supervise host/hostess and front office teams

·       Ensure accurate table management, pacing, and coordination with service & kitchen teams

·       Handle VIP guests, special requests, and guest relations

·       Monitor peak hours, forecast demand, and adjust reservation strategies accordingly

·       Maintain and enhance guest satisfaction and service standards

·       Conduct regular table visits throughout service to engage with guests, anticipate needs, and ensure a personalized dining experience

·       Perform proactive guest satisfaction checks during the dining experience, promptly address concerns, and coordinate service recovery with the relevant teams

·       Manage guest feedback, complaints, and follow-ups professionally

·       Train the team on hospitality etiquette, communication, and brand standards

·       Prepare daily and weekly front office reports for management

Qualifications

·       Minimum 3–5 years of experience in front office, reservations, or guest relations roles in reputable restaurants, luxury venues, or 5-star hotels

·       Fluent in English, both verbal and written (additional languages are a plus)

·       Associate Degree required; Bachelor’s Degree preferred

·       Experience using call center interfaces, CRM systems, or reservation management software. Familiarity with reservation systems and digital booking platforms

·       Proficient in MS Office programs (Outlook, Excel, Word, PowerPoint)

·       Strong communication, guest relations, and problem-solving skills. Excellent guest-oriented mindset with high attention to detail

·       Ability to work in a fast-paced, high-standard hospitality environment

·       Strong leadership, communication, and organizational skills

·       Confident in handling high-volume service and VIP guests

·       Flexible to work in shifts and fast-paced environments

What We Offer

·       A prestigious and dynamic working environment

·       Opportunity to be a key figure in the guest experience journey

·       Competitive salary and performance-based incentives

·       A stunning view, a fun team, and an energetic atmosphere

·       Flexible, shift-based working hours

·       Transportation provided according to shift schedules

·       Complimentary daily 4-course staff meal

·       Free uniform dry-cleaning service

·       Highly competitive salary and incentives (bonus/tips)

·       A stage that offers opportunities for growth and career development!

·       Career growth and professional development opportunities