Customer Service Representative

BELSTAR DENİZCİLİK VE TAŞIMACILIK A.Ş.

ZIM is one of the leading carriers in the global container shipping industry. Belstar Shipping as official  agency of ZIM, provides comprehensive logistics solutions in import and export activities with 5 branches in Turkey.

We are looking for a Customer Service Representative who will handle the following;

Responsibilities:

• Responding and finding solutions to all kinds of customer requests via phone or mail
• Reviewing operational and bill of lading change requests from customers, provide and finalize the necessary arrangements
• Investigate and finalize complex requests such as lost bill of lading, switch b/l.. etc.
• Arrange freight manifests and receive return invoices from customers
• Resolving problems professionally

Requirements:

• Bachelor’s degree in logistics, maritime, business administration or in a related field.
• Minimum 2 years of experience in shipping or logistics.
• Minimum B2 Level in English language.
• Good computer skills
• Very good communication skills
• Proactive, hardworking, responsible team player with a can-do attitude, willing to work flexible hours and handle flexible workload.
• Having completed Military Service for male candidates.