IT & Technical Service Assistant

Brother International Türkiye İstanbul Şubesi

IT & Technical Service Assistant

Location: Istanbul, Türkiye
Employment Type: Full-Time

About the Role Candidate

We are looking for an IT & Technical Service Assistantto join our team in Türkiye. This position will be responsible for supporting local IT operations, coordinating with our Regional IT team in Dubai, and providing technical support to corporate & personal end users. The role offers excellent opportunities to work with international teams, modern technologies, and digital transformation projects

Key Responsibilities

• Provide day-to-day IT support for users, including computers, software, printers, network connectivity, and mobile devices.
• Support and monitor local IT infrastructure, servers, backups, virtualization, and network equipment.
• Maintain IT assets, endpoint security, user accounts, and related documentation.
• Support business applications, including Salesforce, customer portals, and customer service systems.
• Coordinate with Regional IT, global teams, and vendors to resolve technical issues and support projects.
• Assist with IT security, compliance activities, audits, and digital transformation initiatives.
• Provide technical support to corporate & personal end users.
• Perform on-site support activities such as hardware installation, device setup, cabling, and troubleshooting when physical presence is required.

Ideal Candidate Profile

We are looking for an energetic and enthusiastic early-career IT professional with2-3 years of relevant experience. The ideal candidate is eager to learn, open to new technologies, enjoys solving problems, and is looking to build a long-term career in IT and technical service support within an international organization.

Requirements

• 2-3 years of experience in IT Support, System Administration, or a similar role.
• Fluent spoken and written English and Turkish. The interview process will be conducted in English. Therefore, candidates should be communicating in both spoken and written English. 
• Good knowledge of Windows operating systems, PC hardware, networking, and Microsoft environments.
• Strong problem-solving and communication skills.
• Positive attitude with a willingness to learn new technologies and business applications.
• Open-minded, self-motivated, and committed to continuous learning and professional development.
• Proactive team player with a customer-focused mindset.
• Ability to work independently and collaborate effectively with regional and international teams.
• Willingness to support both IT and Technical Service functions.