Authorized Service Professional (Antalya)

BSH EV ALETLERİ SAN.VE TİC.A.Ş.

Your Responsibilities

      / To administer & supervise 3rd part BSH Service Partners

       / To ensure frequent visits to BSH Service Partners within West Anatolian Region and/or cities

       / Defining KPI’s of partners and following their performance

       / Conducting interviews with the applicants / candidates for new BSH Service Partners and performing service opening/closing operations

       / Planning and following-up annual quality audits

       / Coordinating different departments with BSH service partners

       / Analyzing customer feedbacks & NPS trend & real-time surveys and identify possible trends and give feedback to Headquarter

Your Profile

      / University degree in Engineering, preferably Industrial, Electrical, Mechanical Eng.

       / Preferably min. 2 years similar experience in White good sector (Household aftermarket experience is an asset)

      / Customer-oriented, Analytical thinking skills, strong organization, time management, and problem solving skills, team management skills

      / High level knowledge of Communication theory Negotiation technics

      / Driving license (B class) and no restriction for domestic travel

      / Good knowledge in English, Excellent MS Office competency