English Call Center Team Leader

M Plus

If the goal is to achieve, you are in the right place...

About CMC Turkey:

CMC Turkey, one of Turkey's largest independent outsourcing providers, was founded in Istanbul in 2000. In January 2020, CMC took its place as the largest member of M+ Group and M+ Group is a BPO, Technology and Consultancy group of companies that provides services to 260 brands from 58 countries in 15 locations in Turkey and Europe with 8000 employees in 31 languages. Approximately 6000 people work in the CMC Turkey staff of M+ Group.

CMC Turkey, with its CRM and Artificial Intelligence-based Robotic process automation applications developed with the latest technologies in its R&D center, offers solutions tailored to the needs of its customers with 24/7 uninterrupted technical support. With its successful projects in customer service, customer experience, collection management, social media and backoffice management, CMC Turkey continues to lead the sector with its new generation customer management and customer satisfaction approach. Within our company, we are recruiting personnel in the profession of Call Center Customer Representative who speaks Polish throughout Turkey. In this context, as the Polish Consulate, we expect your support.

General Qualifications:

• University or College Degree
• Advanced level of English,
• Following the technology closely,
• Able to use MS Office programs effectively,
• Able to report and think analytically,
• To keep the motivation and energy of the team at a high level,
• Have planning and organizational skills,
• Able to work at a dynamic and busy pace,
• Responsible, able to use initiative,
• Strong communication skills and human relations,
• Inclined to team work,
• Male candidates must have completed military service,

Job Description:

• To increase the efficiency and service of the team he is responsible for;
• Making instant monitoring,
• Listen to call records, evaluate and give feedback,
• To report to the Project Manager regarding the operational situation.