Technical Support Specialist With German

Conectys Turkey İletişim Hizmetleri LTD. ŞTİ.

Ready to turn your technical skills into meaningful solutions?

If you're fluent in German, enjoy solving problems, and thrive in a fast-paced, technology-driven environment, this is your chance to build a career where your impact is seen every day.

As a Technical Support Specialist, you'll be part of a global team supporting leading brands and their customers. You'll help users troubleshoot technical issues, navigate digital products and services, and find effective solutions while delivering an exceptional support experience at every interaction.

At Conectys, you're more than your job title. You'll join a workplace where learning never stops, technology empowers your work, and your career grows with purpose. Whether you're developing your technical expertise or taking your next career step, we'll support you every step of the way.

What you'll do:

• Provide professional technical support to customers through inbound communication, helping them troubleshoot and resolve product or service-related issues.
• Diagnose technical problems by asking the right questions, identifying root causes, and guiding customers through clear, step-by-step solutions.
• Deliver a high-quality customer experience while meeting established performance, quality, and service-level targets.
• Accurately document customer interactions, troubleshooting steps, and resolutions using internal systems and support tools.
• Escalate complex or unresolved technical issues to the appropriate teams, following established procedures.
• Stay up to date with product updates, technical processes, and troubleshooting guidelines.
• Collaborate with colleagues and internal teams to continuously improve support processes and customer experiences.

What we're looking for:

• C1 level of German (written and spoken).
• Previous experience in technical support, customer service, help desk, IT support, or another customer-facing role is an advantage.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills and the ability to explain technical information clearly and simply.
• Customer-first mindset with a strong focus on delivering effective solutions.
• Comfortable using Microsoft Office, digital platforms, and technical support tools.
• Curious, adaptable, and eager to learn in a technology-enabled environment.
• Ability to work effectively in a fast-paced contact center environment and a hybrid setup.

Why join Conectys?

At Conectys, we believe careers are built through experiences, not just job titles.

Grow with Purpose

• Continuous learning and development programs
• Coaching and support to help you reach your potential
• Opportunities to develop your technical and digital expertise

Feel Valued

• Recognition programs that celebrate your achievements
• Inclusive, people-first culture where your voice matters
• Wellness initiatives designed to support your wellbeing

Shape the Future of Work

• Work with AI-powered tools and innovative technologies
• Be part of projects that create meaningful business impact
• Contribute ideas that improve processes and customer experiences

Belong to Something Bigger

• Collaborate with colleagues from around the world
• Join a diverse and multicultural workplace where everyone belongs
• Work in an international environment where different perspectives are valued

Work in a Way That Works for You

• Hybrid working model
• Competitive salary package and meal vouchers
• Private medical insurance
• Performance bonus 

Be the Heart of Transformation

Join a team where people, technology, and purpose come together to create meaningful careers. Here, you'll build valuable technical skills, solve real customer challenges, and grow in an environment where your ideas, ambitions, and potential are recognized and rewarded every day.