Customer Logistics Specialist

ContiTech Lastik Sanayi ve Ticaret A.Ş.

Job Description

Order Processing and Customer Service:

• Ensure complete order acceptance, processing, and delivery to international customers
• Monitor order entry and create orders in the system
• Coordinate special freights and daily delivery dates with customers, production, demand planning, and sales teams
• Allocate available stock to orders efficiently
• Create, review, and submit standardized documents (e.g., order confirmations, back-order overviews)
• Process customer enquiries and requirements through various channels, including customer web portals
• Handle and resolve customer enquiries via email and phone in a timely and accurate manner
• Provide outstanding customer service to improve customer satisfaction and relationships
• Update customer details regularly in SharePoint

Logistics and Documentation:

• Ensure daily and timely transmission of incoming EDI messages
• Guarantee accurate and punctual transmission of Advanced Shipping Notices (ASNs) to customers
• Coordinate with forwarders, warehouses, and dispatching departments for efficient communication

Collaboration and Communication:

• Work closely with internal departments such as sales, production, and IT to ensure smooth order fulfilment
• Liaise with external partners, including freight forwarders and customs agencies, to facilitate efficient international shipments
• Prepare and present regular reports on logistics performance metrics and customer satisfaction levels
• Contribute to team meetings and brainstorming sessions to identify areas for improvement in logistics operations

Qualifications

• Successfully completed studies in logistics, supply chain management, business administration or a related field, or successfully completed commercial training
• At least 1 year of professional experience in the area of SCM / Customer Service (order processing)
• First experience with international customers
• Fluent in English, both written and spoken
• Proficiency in Microsoft Office suite, particularly Excel for data analysis and reporting
• Experience with Enterprise Resource Planning (ERP) systems and Electronic Data Interchange (EDI)
• Analytical and problem-solving skills with attention to detail
• Excellent communication and interpersonal skills for effective customer service
• Ability to work in a fast-paced environment and manage multiple priorities