Ortakoy has been home to a variety of ethnicities and civilizations. Our hotel welcomes visitors thanks to its proximity to the city's most popular nightlife attractions, which can be reached by foot. The 134 guest rooms within the Crowne Plaza Istanbul - Ortakoy Bosphorus are available in a variety of sizes. Our suite rooms feature the most recent technological conveniences and an exceptional view of the city and the Bosphorus bridge. Beyond having access to high speed free wi-fi in all luxurious rooms and suites, we also provide free wi-fi connection in common areas, to our guests. Our outdoor and indoor banquet facilities will host exceptional occasions with stunning views of the Bosphorus Sea and Bosphorus Bridge. From Crowne Plaza Istanbul - Ortakoy Bosphorus’s rooftop you can enjoy our delectable restaurants with breathtaking views of the Bosphorus Bridge. Both airports in the city, Istanbul Airport (on the European Side) 40 kilometres and Sabiha Gokçen Airport (on the Anatolian Side) 45 kilometres away from our Hotel. Famous Taksim Square and Dolmabahçe Palace are only 4,5 kilometres from us. In about 10 to 15 minutes by taxi, you can reach the most well-known shopping district in Nisantasi and other malls that contain premium brands.
What we need from you
Communication Skills: Excellent verbal and written communication skills are essential. The ability to interact effectively and professionally with guests from various backgrounds is crucial.
Customer Service Experience: Previous experience in customer service roles, especially within the hospitality industry, is often preferred. Experience in a front desk or guest relations position is beneficial.
Interpersonal Skills: Strong interpersonal skills are important for building rapport with guests and handling their inquiries and concerns effectively.
Problem-Solving Abilities: The ability to handle guest complaints and resolve issues promptly and effectively is essential. This requires a proactive and solution-oriented approach.
Empathy and Patience: Being able to empathize with guests' needs and concerns, and demonstrating patience in addressing them, contributes to a positive guest experience.
Attention to Detail: Paying attention to detail is crucial for accurately processing guest information, reservations, and requests.
Multitasking and Time Management: The ability to manage multiple tasks efficiently in a fast-paced environment is often required, especially during peak periods.
Computer Literacy: Familiarity with hotel reservation systems, property management systems (PMS), and other relevant software is beneficial. Proficiency in basic computer applications (MS Office, email) is usually expected.
Language Skills: Depending on the location and clientele of the hotel, proficiency in languages other than the local language (especially English) may be advantageous.
Professional Appearance and Conduct: Maintaining a professional appearance and demeanor is important as guest relations agents are often the face of the hotel.
Flexibility and Adaptability: Being able to adapt to changing circumstances and guest needs is important in the hospitality industry.
Education: While specific educational requirements can vary, a high school diploma or equivalent is typically required. A degree or certification in hospitality management or a related field may be preferred for higher-level positions.
• Years of Experience
More than 3 years of experience
• Level of Education
High School(Graduate), Bachelor’s(Graduate)
