Cummins CARE L1 Agent Intern
QUALIFICATIONS AND JOB DESCRIPTION
Description
Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.
We are looking for a talented service support agent to join the Cummins CARE Europe organization within Cummins Distribution Business Unit (DBU). The goal is to build a first class service support model in the region and thus enhance customer experience with Cummins products and services.
Qualifications
To be successful in this role you will need the following;
- Preferably final year student in Mechanical Engineering, Automotive Engineering, Mechatronics Engineering, or Marine Mechanical Engineering of reputable universities.
- Excellent written and verbal communication skills in Turkish and English (Able to communicate with interdisciplinary, international teams as well as with customers).
- Social skills:
· Builds trust and confidence
· Customer oriented
· Communicates effectively
· Colaborates with others to meet shared objectives
- Has knowledge or interest in engine & auxiliary systems and new generation power systems.
Tasks
-Supporting technical escalation process in Turkiye (first point of contact).
-Responding to phone calls, chats and emails from Cummins Authorised Service Providers (ASP) requesting for support.
-Creating service requests in Salesforce/OneCummins system and documenting technical information.
-Veryfying that Cummins published troubleshooting trees were followed by ASP’s when contacted on engine or power gen product hard to diagnose issues.
-Escalating service requests to Cummins CARE L2 for hard to diagnose issues on timely manner and as per the established rules.
-Providing support on Cummins digital products.
-Answering the questions related to product and/or service information.
- Directing requester to the correct team for other non-technical queries.
