Guest Relations Officer/Misafir İlişkileri Görevlisi

Days Inn & Suites by Wyndham Esenyurt

We are seeking a GUEST RELATİONS OFFİCER for our hotel, which operates under the international Wyndham brand.

Job Description

Duties and Responsibilities:

·         Welcome and greet guests upon arrival, ensuring a smooth and memorable check-in/check-out experience.

·         Address guest inquiries, requests, and concerns promptly, professionally, and courteously.

·         Anticipate guest needs and consistently exceed their expectations to ensure maximum satisfaction.

·         Handle and resolve guest complaints effectively, coordinating with relevant departments to ensure a positive outcome.

·         Provide information about hotel amenities, services, and local attractions.

·         Maintain accurate records of guest preferences, feedback, and special requests in the hotel system.

·         Coordinate closely with Front Office, Housekeeping, and Food & Beverage departments to ensure a seamless guest experience.

·         Assist in the preparation and welcoming of VIP guests.

·         Be fully familiar with hotel emergency procedures.

Qualifications

What We Are Looking For:

·         Bachelor's degree in Tourism and Hotel Management, Hospitality, or a related field,

·         Minimum 2 years of experience in Guest Relations or Front Office within the hospitality industry,

·         Advanced proficiency in hotel automation programs (preferably Opera, Fidelio, etc.),

·         Excellent command of both written and spoken English (knowledge of a second foreign language is a strong asset),

·         Proficiency in MS Office applications,

·         Strong communication and interpersonal skills, with a high focus on guest satisfaction,

·         Solution-oriented, proactive, and able to remain calm under pressure,

·         Flexible to work in shifts.