Npa (Customer Experience Research) Advisor

DHL Worldwide Express Taşımacılık ve Tic. A.Ş.

Job Description:

•  Receiving a score from each customer reached, recording it correctly in the system, convincing customers who score 6 or less to be called by a relevant manager again within 3 working day
• Following up the problems that occur in the customer information flowing into the system, transmitting it to the unit managers when necessary, and producing improvement actions to solve it
• To follow the "reminder procedure" to ensure that the managers to whom the second call is forwarded call the customers within 3 business days
• Preparing daily performance results, PD data, NPA reports, etc.
• Supports the organization of training for new managers to ensure the correct use of the system
• To support the implementation of First Choice tools when necessary  

Qualifications:

•        ·Preferably university graduation or student
•         Proficient at MS Office applications
•         Good level of English
•         Strong communication skills, open to change and develop
•         Prone to teamwork
•         Disciplined at follow-up
•         Strong analytical thinking skills

 “DPDHL is an equal opportunity employer and promotes diversity in the workplace.”

“Only candidates who are evaluated positively will be responded.